Terms of Purchase

These Terms of Purchase govern all orders placed for products on velvetcaviarmall.com. By completing a purchase, creating an account, or using our checkout process, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Purchase, along with our Shipping Policy, Refund Policy, Privacy Policy, Terms of Use, and Customer Service Policy. These terms form the entire agreement between you and Velvet Caviar regarding your purchase and supersede any prior oral or written agreements. We reserve the right to update these terms at any time, and changes are effective upon posting to velvetcaviarmall.com.

When you place an order on velvetcaviarmall.com, you submit an offer to purchase products subject to these terms. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, pricing errors, payment verification issues, or suspected fraudulent activity. A binding contract is formed only when we send an order confirmation email acknowledging receipt and acceptance of your order. We may cancel orders that are unauthorized, incomplete, or suspected of violating these terms. In such cases, we will notify you and process a full refund if payment has already been collected.

All prices displayed on velvetcaviarmall.com are listed in USD and are subject to change without notice. We strive to ensure accurate pricing information; however, errors may occur. If we identify a pricing error for a product you have ordered, we will notify you and give you the option to reconfirm your order at the correct price or cancel your order for a full refund. Product availability is updated regularly, but we cannot guarantee that all items will be in stock at all times. We reserve the right to discontinue products or limit quantities purchased per customer or per order to ensure fair access.

velvetcaviarmall.com accepts secure payment methods as indicated at checkout. All payments must be received in full before orders are processed for shipment. You represent and warrant that you are authorized to use the payment method provided and that all payment information you submit is accurate, complete, and current. We use secure encryption technology to protect payment data during transmission. By submitting payment information, you authorize us to charge the total order amount to your selected payment method. Failed payments may result in delayed processing or order cancellation.

Order processing follows the timelines and procedures outlined in our Shipping Policy. We process orders within 1–3 business days upon successful payment verification. All orders include free standard shipping with delivery estimated within 6–12 business days from shipment. Shipping timelines are estimates and not guaranteed due to factors outside our control. We are not liable for delays caused by weather, carrier disruptions, customs clearance, or inaccurate customer information. Title and risk of loss for products pass to you upon delivery to the shipping carrier.

Returns, refunds, and exchanges are governed by our Refund Policy. Eligible products may be returned free of charge within 60 days of delivery in new, unused, resalable condition with original packaging. Refunds are processed within 5–10 business days after we receive and inspect the returned item and are issued to the original payment method. Certain items may be non-returnable, including used, damaged, customized, or personalized products unless defective. We reserve the right to refuse returns that do not meet eligibility requirements.

You agree to provide accurate, current, and complete information when placing an order, including shipping address, contact details, and payment information. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You agree to use velvetcaviarmall.com for lawful purposes only and not to engage in fraudulent, abusive, or disruptive behavior. Failure to comply with these responsibilities may result in order cancellation, account suspension, or restricted access to our platform.

To the fullest extent permitted by law, Velvet Caviar and velvetcaviarmall.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your purchase or use of our products, including but not limited to lost profits, data loss, device damage, or business interruption. Our total liability shall not exceed the total amount paid by you for the specific order giving rise to the claim. We do not warrant that our website will be uninterrupted or error-free, or that products will meet all your individual requirements beyond stated descriptions.

You agree to indemnify, defend, and hold harmless Velvet Caviar, its owners, employees, agents, and partners from any claims, damages, losses, liabilities, costs, or expenses arising from your breach of these Terms of Purchase, your use of velvetcaviarmall.com, your placement of an order, or your violation of applicable laws or third-party rights. This indemnification provision survives termination of these terms or completion of your purchase.

We reserve the right to amend or update these Terms of Purchase at any time without prior notice. Revised terms will be posted on velvetcaviarmall.com and will apply to all orders placed after the effective date of changes. These Terms of Purchase, together with our other policies, constitute the entire agreement between you and Velvet Caviar regarding purchases on velvetcaviarmall.com and govern your rights and obligations as a customer.