Shipping Policy

This Shipping Policy governs the delivery terms, processing timelines, shipping methods, costs, and related responsibilities for all orders placed on velvetcaviarmall.com. By completing a purchase on our platform, you acknowledge that you have read, understood, and agreed to be bound by the terms outlined herein. This policy applies to all customers, regardless of geographic location, and covers all products available for sale on velvetcaviarmall.com, including but not limited to phone cases, protective accessories, and related lifestyle items. We reserve the right to update or modify this policy at any time without prior notice, and any changes will be effective immediately upon posting to the website. Continued use of velvetcaviarmall.com following the posting of revised terms constitutes your acceptance of such changes.

All orders placed on velvetcaviarmall.com are subject to a standard processing period of 1–3 business days from the date of successful payment confirmation. Business days are defined as Monday through Friday, excluding major public holidays observed by our fulfillment centers and shipping carriers. During peak shopping periods, such as holiday sales, promotional events, or high-volume order windows, processing times may be slightly extended to ensure accurate order fulfillment and quality checks; we will make every effort to minimize delays and communicate any significant disruptions to customers in a timely manner. Orders are processed in the sequence they are received, and we prioritize accuracy, packaging integrity, and product condition over speed to ensure your items arrive in perfect condition. Our fulfillment team conducts thorough inspections of each product before shipment, including verifying product specifications, checking for manufacturing defects, and confirming that all items match the details of your order. This meticulous process helps reduce the likelihood of incorrect or damaged shipments and supports our commitment to delivering high-quality products to every customer.

Once your order has been processed and dispatched from our fulfillment center, you can expect standard delivery within 6–12 business days from the date of shipment. This estimated delivery window applies to all eligible destinations worldwide, and we do not distinguish between domestic or international shipping for the purpose of delivery timelines. The 6–12 day timeframe accounts for standard transit times, customs clearance procedures (where applicable), and local delivery services in your region. While we work closely with reliable shipping carriers to meet these estimates, delivery times may be affected by factors beyond our control, including but not limited to weather disruptions, carrier delays, customs processing delays, remote location surcharges, or unforeseen logistical challenges. We do not offer expedited shipping services at this time, and all orders are shipped using our standard shipping method to maintain consistency and reliability across all customer orders. You will receive a shipping confirmation email with a tracking number once your order has been dispatched, allowing you to monitor the progress of your delivery in real time through the carrier’s online portal.

At velvetcaviarmall.com, we are committed to providing transparent and affordable shopping experiences, which is why all orders qualify for free standard shipping with no minimum purchase requirement. This free shipping benefit applies to every product listed on our platform, including sale items, discounted products, and full-priced merchandise. There are no hidden fees, surcharges, or additional costs associated with standard shipping, and we cover all shipping expenses for eligible orders. Our free shipping policy is designed to make stylish, protective phone cases and accessories accessible to customers worldwide without the burden of extra delivery costs. We do not charge for packaging materials, handling fees, or other logistics-related expenses, ensuring that the price you see at checkout is the total amount you pay. This policy remains in effect for all customer orders and is subject to change only if explicitly communicated on velvetcaviarmall.com in advance.

To keep you informed throughout the shipping process, velvetcaviarmall.com provides automated shipment notifications and order tracking services for all dispatched orders. Once your order is prepared for shipment, you will receive an email containing your unique tracking number, carrier information, and a direct link to the tracking page. This allows you to monitor the status of your delivery, view estimated arrival dates, and confirm when your package is out for delivery. We recommend checking the tracking information regularly for updates, especially as your package nears its destination. If you encounter issues with tracking, such as a delayed update or an invalid tracking number, please contact our customer support team for assistance. We will work with the shipping carrier to resolve tracking problems, locate your package, and provide you with accurate delivery updates. Our goal is to ensure full transparency and visibility into the shipping process so you can plan for the receipt of your order with confidence.

Customers are responsible for providing accurate, complete, and current shipping information at the time of order placement. This includes a valid physical address, recipient name, contact phone number, and any relevant delivery instructions (e.g., apartment numbers, gate codes, or workplace delivery details). Inaccurate or incomplete address information may result in delivery delays, failed delivery attempts, returned packages, or additional shipping fees. velvetcaviarmall.com is not liable for delays or non-delivery caused by incorrect customer-provided information. If a package is returned to us due to an invalid address, customer refusal, or failed delivery attempts, we reserve the right to deduct any incurred shipping costs from your refund if you choose to reprocess the order or request a refund. Upon delivery, customers or their authorized representatives are responsible for inspecting the package for visible damage before signing for the delivery. If you notice significant damage to the packaging or suspect that the contents are compromised, you may refuse the package and contact our customer service team immediately to initiate a replacement or refund request.

In the rare event that a package is lost, stolen, or damaged during transit, velvetcaviarmall.com will work diligently to resolve the issue on your behalf. If your tracking information indicates that your package has been lost or delayed for an extended period, or if you receive a damaged item, please contact our support team within a reasonable timeframe to file a claim. We will coordinate with the shipping carrier to investigate the incident, retrieve information about the shipment, and determine the appropriate resolution. Depending on the circumstances, we may offer a replacement product, a full refund, or other suitable compensation to resolve the issue fairly. We prioritize customer satisfaction and will take all reasonable steps to ensure that you receive the products you ordered or receive a full refund for any lost or damaged items. Our partnership with reputable shipping carriers helps minimize the risk of transit issues, but we stand behind our orders and will support you throughout the claims process if problems arise.

This Shipping Policy is an integral part of the overall terms governing use of velvetcaviarmall.com. It complements our Terms of Purchase, Terms of Use, Refund Policy, Privacy Policy, and Customer Service Policy to create a comprehensive framework for transparent and fair commerce. We reserve the right to update, amend, or revise this policy at our discretion to reflect changes in shipping practices, carrier agreements, regulatory requirements, or business needs. Any modifications will be posted prominently on velvetcaviarmall.com, and continued use of the platform after such changes are posted constitutes your acceptance of the revised terms. If you have any questions or concerns regarding our Shipping Policy, please contact our customer service team for clarification. We are committed to providing clear, accessible information about our shipping practices to ensure a smooth and positive shopping experience for all customers.